Refund policy

At Gifted by Jane, every gift box is thoughtfully curated and prepared to order. We take great care to ensure your order arrives beautifully presented and in excellent condition. Please read our policy below before placing your order.

Returns

Due to the perishable nature of many of our products, we are unable to accept returns for change of mind.

If your order arrives damaged, incorrect, or you believe there is an issue with your gift, please contact us within 24 hours of delivery so we can assess the situation and work towards a suitable resolution.

Where requested, photographs of the damaged products and packaging may be required.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, or supplied incorrectly.

Refunds

Refunds may be offered where:

• Your order arrives damaged due to our handling or packaging.
  
• You receive the incorrect gift box.
  
• An item is missing from your order.
  
• We are unable to fulfil your order after payment has been made.

Refunds will not be provided for:

• Change of mind.
  
• Incorrect delivery details supplied by the customer.
  
• Delays caused by third-party couriers.
  
• Minor variations in packaging, ribbon, or product presentation.
  
• Substituted products of equal or greater value where necessary.

Where appropriate, we may choose to offer a replacement, store credit, or refund depending on the circumstances.

Cancellations

Orders may be cancelled for a full refund if cancellation is requested before your order has been prepared.

Once preparation has begun, materials have been purchased, or your gift has been packed, cancellations may no longer be possible.

If your order has already been dispatched or is out for delivery, it cannot be cancelled.

Product Availability

Occasionally a product may become unavailable due to supplier shortages.

Where this occurs, we reserve the right to substitute the item with another product of equal or greater value that closely matches the original in quality, style, and purpose.

Contact Us

If you have any questions about your order or believe there is an issue, please contact us as soon as possible. We are committed to providing excellent customer service and will always do our best to resolve genuine concerns fairly and promptly.

For change of mind or event cancellations, a full refund may be provided if cancellation is requested more than 48 hours prior to the scheduled delivery or collection date.

You can always contact us for any questions at jane@giftedbyjane.com.